Privacy Policy

1) Who We Are

We operate the VenueAlbum.com website and related services. We are committed to protecting your privacy and handling your personal information responsibly in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2) Information We Collect

Personal Information:

• Name and contact information (email address) if you create an account
• Payment information processed through our secure third-party payment processor
• Any information you voluntarily provide when contacting us

Usage Information:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referral sources
• Album creation and usage patterns
• Cookies and similar tracking technologies

User-Generated Content:

• Photos, images, and other content you upload to albums
• Album names, descriptions, and metadata
• Comments or notes associated with uploaded content

3) How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process payments and manage subscriptions
• To communicate with you about your account and our services
• To analyze usage patterns and improve user experience
• To prevent fraud, abuse, and ensure platform security
• To comply with legal obligations and enforce our Terms of Service
• To send marketing communications (with your consent where required)

4) Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our services (payment processors, hosting providers, analytics services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of our business
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Consent: With your explicit consent

We do not share uploaded photos or album content with third parties except as necessary to provide our services.

5) Data Retention

• Account Information: Retained as long as your account is active and for a reasonable period thereafter for legal and business purposes
• Free Tier Albums: May be deleted after 7 days of inactivity unless upgraded to premium
• Premium Content: Retained according to your subscription status and applicable laws
• Usage Data: Anonymized and aggregated for analytics purposes; individual logs retained for up to 24 months

6) Your Rights and Choices

Under UK data protection law (including the UK GDPR and Data Protection Act 2018), you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you (Subject Access Request)
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal requirements)
• Right to Data Portability: Request transfer of your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Restrict Processing: Request restriction of processing in certain circumstances
• Cookies: Control cookie preferences through your browser settings

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

8) Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

9) International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10) Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" above. Your continued use of our services after such changes constitutes acceptance of the updated policy.